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Sapphire X Return & Refund Policy


We offer 1 free replacement for sapphire products within 7 calendar days from the date of delivery. If you failed to install our sapphire screen protector properly, you can contact our customer service email ( ) for a free replacement, you’ll be required to return the undamaged protector to us, we will give you the prepaid shipping label. We will ship you a replacement after checking your return. We DON’T provide service for damaged products. You may also return the undamaged product within 7 calendar days from the date of delivery, you may be required to pay for the return shipping fee. This service is only for customers in the United States.


3D Pro Return & Refund Policy



  • In order to be eligible for a refund, you need to mail the unused product to the address below within 7 calendar days after you get the product. You are responsible for the return shipping fees.




7770 Regents Road #113-312

San Diego, CA 92122

United States


  • After we receive your item, our team will process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.


  • If anything is unclear or you have more questions, feel free to contact our customer support email ( )






We offer 1-year warranty for 3D Pro only. If your screen protector is unusable due to allowable error, we will send you a replacement pack for free.


Replacement Pack

  • 3D Pro glass x 1

  • Jelly Glue x 1

  • Cleaning Set x 1

  • Dust Sticker x 1


If your 3D Pro screen protector is damaged during use within 1 year of your purchase, we will send you a replacement pack for 9.99 USD.


The above return & warranty policy is only valid in Canada and the Continental US. For international customers, please contact us for further information due to the complexity of international shipping. Thank you for your cooperation.